Hardware & Voice Communications Technician
Richards, Layton & Finger, Delaware’s largest law firm, seeks a detail-oriented Hardware and Voice Communications Technician to join the Information Technology team in Wilmington, DE. This role reports to the Hardware Support Supervisor. This position is responsible for deployment and maintenance of the Firm’s hardware, laptop, and telecommunications related equipment. Also involved in assisting with maintenance and day-to-day administration of the Firm’s telephone system. This role is an essential role and the hours are 9:00am – 5:30pm.
Requirements:
- Install and maintain computer hardware and related equipment, including PCs, mobile devices, memory upgrades, etc.;
- Install computer software as requested, including operating systems and applications;
- Investigate and troubleshoot computer hardware problems, seek outside assistance from service representatives and other technical support persons when necessary and follow-up on service calls placed;
- Assist with performing routine telephone maintenance and day-to-day administration of the firm’s telephone system, including troubleshooting problems, placing service calls, and following up with telephone service personnel;
- Work with building contractors and equipment vendors to coordinate installation of new equipment, wiring, etc;
- Maintain the computer equipment inventory database and verify the location of the equipment;
- Assist with setting up conference rooms and litigation workrooms;
- Assist with relocating computers, phones and other office equipment in connection with intraoffice moves, new employees, etc.;
- Assist with the evaluation and testing of new technology and the implementation of new systems;
- Ability to stand, move under desks and lift 25lbs:
- Participation in the after-hours on call support team; and
- Provide software technical support to users;
- Perform other duties as assigned.
Qualifications:
- High school diploma plus a minimum 3 years relevant experience with computer technology.
- Microsoft Windows experience required.
- Law firm experience preferred. Telephone system experience helpful.
- Experience with setup, deployment and maintaining mobile devices would be preferred;
- Ability to learn new hardware and software;
- Excellent interpersonal and organizational skills with good writing skills;
- Ability to deal with interruptions and multiple pressures; and
- Willingness to be flexible in work routine and work overtime as needed.
- Ability to assist and report to the Hardware Support Supervisor;
- Ability to effectively communicate information regarding hardware and software functions to others;
- Timely problem solving with regard to malfunctions of computer hardware, telephones and related equipment;
- Ability to achieve beneficial results from maintaining computer hardware and related equipment, and in working with other members of the Firm’s technical staff;
For immediate consideration, please submit your cover letter and resume to: Admincareers@rlf.com. EOE
New Business & Conflicts Analyst
Richards, Layton & Finger, Delaware’s largest law firm, seeks a full-time New Business & Conflicts Analyst. The New Business & Conflicts Analyst is responsible for providing support to the Intake & Conflicts teams by processing requests for matters, conflicts and due diligence research. Hours are 9:00am – 5:30pm. This role reports to the Conflicts & New Business Intake Manager.
Responsibilities:
- Reviews, analyzes and processes business intake requests; ensures that data and intake requirements have been properly met.
- Reviews, processes and runs conflicts search requests on clients, parties and new hires; analyzes conflicts search results and prepares reports; performs and provides research on parties as needed.
- Communicates with firm personnel and works closely with attorneys and legal assistants to ensure that conflicts and new business data has been processed in accordance with firm policies and procedures.
- Assists with developing procedures and workflows for processing new business and conflicts requests.
- Monitors the workflow status of requests and contacts firm personnel when needed to efficiently move processing along (i.e. providing correct data, attorney edits/changes, attorney approvals, etc.). Works with the Accounting team to ensure that matter edits and general processing are handled efficiently.
- Prepares matter reports; assists team members and the Department Manager with special projects.
Qualifications:
- Bachelor’s degree preferred.
- Resourceful and motivated to solve issues as they arise.
- 2+ years’ experience in a law firm preferred.
- Experience running and knowledge of software including but not limited to: IntApp, Outlook, Word, etc.
- Detail oriented with excellent follow through; good oral and written communication skills; ability to communicate with a diverse group of individuals.
- Ability to be a team player and flexible
- Periodic overtime and the availability to provide weekend conflicts coverage once every 5-6 weeks.
For immediate consideration, please submit your cover letter and resume to: Admincareers@rlf.com.
EOE
