Hardware & Voice Communications Technician
Richards, Layton & Finger, Delaware’s largest law firm, seeks a detail-oriented Hardware and Voice Communications Technician to join the Information Technology team in Wilmington, DE. This role reports to the Hardware Support Supervisor. This position is responsible for deployment and maintenance of the Firm’s hardware, laptop, and telecommunications related equipment. Also involved in assisting with maintenance and day-to-day administration of the Firm’s telephone system. This role is an essential role and the hours are 9:00am – 5:30pm.
Requirements:
- Install and maintain computer hardware and related equipment, including PCs, mobile devices, memory upgrades, etc.;
- Install computer software as requested, including operating systems and applications;
- Investigate and troubleshoot computer hardware problems, seek outside assistance from service representatives and other technical support persons when necessary and follow-up on service calls placed;
- Assist with performing routine telephone maintenance and day-to-day administration of the firm’s telephone system, including troubleshooting problems, placing service calls, and following up with telephone service personnel;
- Work with building contractors and equipment vendors to coordinate installation of new equipment, wiring, etc;
- Maintain the computer equipment inventory database and verify the location of the equipment;
- Assist with setting up conference rooms and litigation workrooms;
- Assist with relocating computers, phones and other office equipment in connection with intraoffice moves, new employees, etc.;
- Assist with the evaluation and testing of new technology and the implementation of new systems;
- Ability to stand, move under desks and lift 25lbs:
- Participation in the after-hours on call support team; and
- Provide software technical support to users;
- Perform other duties as assigned.
Qualifications:
- High school diploma plus a minimum 3 years relevant experience with computer technology.
- Microsoft Windows experience required.
- Law firm experience preferred. Telephone system experience helpful.
- Experience with setup, deployment and maintaining mobile devices would be preferred;
- Ability to learn new hardware and software;
- Excellent interpersonal and organizational skills with good writing skills;
- Ability to deal with interruptions and multiple pressures; and
- Willingness to be flexible in work routine and work overtime as needed.
- Ability to assist and report to the Hardware Support Supervisor;
- Ability to effectively communicate information regarding hardware and software functions to others;
- Timely problem solving with regard to malfunctions of computer hardware, telephones and related equipment;
- Ability to achieve beneficial results from maintaining computer hardware and related equipment, and in working with other members of the Firm’s technical staff;
For immediate consideration, please submit your cover letter and resume to: Admincareers@rlf.com. EOE
Receptionist/Hospitality Assistant
Richards, Layton & Finger, Delaware’s largest law firm, seeks an articulate and professional Receptionist and Hospitality Assistant in the Wilmington Office. This “essential” position supports the delivery of quality services to clients and guests by providing excellent customer service as the first line of contact. In addition, works collaboratively and cooperatively with our Hospitality Department and others in the Firm in a team-oriented environment. This is a full-time, on-site, position with hours from 8:00am-4:30pm.
Responsibilities:
- Meet and greet all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach
- Assist with catering, placing food orders and reconcile food receipts/invoices
- Assisting Hospitality and Food Services with setting up and breaking down breakfasts, luncheons, etc.
- Oversee conference room schedule and monitor various mailboxes
- Answer all incoming telephone calls made to the firm and ensure communication at a professional and friendly level
- Build professional relationships with clients as well as employees within the firm
- Maintain proper visitor and guest security procedures
- Maintain professional appearance and cleanliness of firm lobby and conference centers
Requirements:
- Computer savvy and ability to operate other office equipment, including multi-line phone system, copier and scanner
- Knowledge of Microsoft Outlook, Excel, Word
- Excellent interpersonal and customer service skills
- High School Diploma or equivalent; college degree a plus
- One year of experience in a similar position, preferable within a law firm environment
Qualifications:
- Proficiency in Microsoft Office and strong typing skills
- Excellent communication, written and verbal skills, positive attitude, dependability, flexibility, good judgment & initiative, professionalism
- Strong organizational skills, ability to manage multiple tasks
- The ability to meet deadlines, handle a high volume of work timely and accurately
- The ability to work independently and in a team environment
- Commitment to excellence
- Ability to stand and walk for extended periods and lift 5-10 pounds.
Please send your cover letter and resume to Admincareers@rlf.com. EOE.
Financial Systems Specialist
Richards, Layton & Finger, Delaware’s largest law firm, seeks a Financial Systems Specialist in the Wilmington Office. The Financial Systems Specialist provides strong technical and business expertise to implement and support critical financial systems across the firm. This individual will report to the Financial Systems and Accounting Manager and serve as part of a talented and innovative Finance team assisting in the design, implementation, integration, and maintenance of all finance-related systems. This individual will also assist with user education and training. In addition to being an expert in the firm’s financial systems, this individual will resolve system issues by recommending and implementing solutions by working closely with firm personnel and software vendors.
The Financial Systems Specialist will play a lead role in the maintaining and enhancing Elite 3E. This individual will assist in developing and maintaining a variety of applications in and around 3E, including configuring workflows, testing and maintenance, creating customizations, templates, and APIs/integrations. This individual will prioritize the continuous improvement of firmwide financial systems to meet evolving business needs. Additionally, this individual will support other IT related projects by leveraging their knowledge of financial, intake, time entry, HRIS and other software applications. The Financial Systems Specialist will setup and monitor user access to ensure proper security protocols are maintained. This individual will also maintain user accounts to ensure proper onboarding/offboarding procedures are followed. Finally, this role will maintain and ensure the integrity of firm data across all financial systems. This is a hybrid position and the hours are 9:00am – 5:30pm.
Responsibilities:
- Creating and editing MS Power BI reports as requested.
- Interfacing with vendors and IT personnel (and other firm personnel) for issue resolution.
- Coordinating system upgrades and business process enhancements
- Preparing technical specifications for application and system modifications and enhancements.
- Providing training and technical support for financial software products to end users.
- Assisting in the year-end audit as needed.
Qualifications/Requirements:
- Bachelor’s degree in Computer Science, Engineering, Finance, Accounting, or related field is required.
- At least three (3) years of experience with designing, developing, and implementing custom system applications for an enterprise.
- Experience with Elite 3E, Ceridian Dayforce, Intapp product suite and/or professional services billing platforms preferred.
- Experience working for a law firm and liaising with a Finance team is also preferred. Knowledge of accounting/finance is preferred.
- Knowledge of financial reporting technologies is required. Microsoft Power BI report writing experience strongly preferred.
- Ability to effectively communicate with all system users, team members, vendors, and management. Ability to adapt quickly to new technologies and be willing to research new topics in system administration and business process configuration.
- Anticipate work needs and organize workflow; prioritize requests; follow through with minimal direction and follow up independently.
- Ability to use time efficiently and perform professionally & proficiently under tight deadlines and in a fast-paced & changing work environment; successfully prioritize and adapt to changing demands.
- Flexibility in working additional hours on an as needed/project basis.
Please send your cover letter and resume to Admincareers@rlf.com. EOE.
