Hardware & Voice Communications Technician
Richards, Layton & Finger, Delaware’s largest law firm, seeks a detail-oriented Hardware and Voice Communications Technician to join the Information Technology team in Wilmington, DE. This role reports to the Hardware Support Supervisor. This position is responsible for deployment and maintenance of the Firm’s hardware, laptop, and telecommunications related equipment. Also involved in assisting with maintenance and day-to-day administration of the Firm’s telephone system. This role is an essential role and the hours are 9:00am – 5:30pm.
Requirements:
- Install and maintain computer hardware and related equipment, including PCs, mobile devices, memory upgrades, etc.;
- Install computer software as requested, including operating systems and applications;
- Investigate and troubleshoot computer hardware problems, seek outside assistance from service representatives and other technical support persons when necessary and follow-up on service calls placed;
- Assist with performing routine telephone maintenance and day-to-day administration of the firm’s telephone system, including troubleshooting problems, placing service calls, and following up with telephone service personnel;
- Work with building contractors and equipment vendors to coordinate installation of new equipment, wiring, etc;
- Maintain the computer equipment inventory database and verify the location of the equipment;
- Assist with setting up conference rooms and litigation workrooms;
- Assist with relocating computers, phones and other office equipment in connection with intraoffice moves, new employees, etc.;
- Assist with the evaluation and testing of new technology and the implementation of new systems;
- Ability to stand, move under desks and lift 25lbs:
- Participation in the after-hours on call support team; and
- Provide software technical support to users;
- Perform other duties as assigned.
Qualifications:
- High school diploma plus a minimum 3 years relevant experience with computer technology.
- Microsoft Windows experience required.
- Law firm experience preferred. Telephone system experience helpful.
- Experience with setup, deployment and maintaining mobile devices would be preferred;
- Ability to learn new hardware and software;
- Excellent interpersonal and organizational skills with good writing skills;
- Ability to deal with interruptions and multiple pressures; and
- Willingness to be flexible in work routine and work overtime as needed.
- Ability to assist and report to the Hardware Support Supervisor;
- Ability to effectively communicate information regarding hardware and software functions to others;
- Timely problem solving with regard to malfunctions of computer hardware, telephones and related equipment;
- Ability to achieve beneficial results from maintaining computer hardware and related equipment, and in working with other members of the Firm’s technical staff;
For immediate consideration, please submit your cover letter and resume to: Admincareers@rlf.com. EOE
Receptionist/Hospitality Assistant
Richards, Layton & Finger, Delaware’s largest law firm, seeks an articulate and professional Receptionist and Hospitality Assistant in the Wilmington Office. This “essential” position supports the delivery of quality services to clients and guests by providing excellent customer service as the first line of contact. In addition, works collaboratively and cooperatively with our Hospitality Department and others in the Firm in a team-oriented environment. This is a full-time, on-site, position with hours from 8:00am-4:30pm.
Responsibilities:
- Meet and greet all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach
- Assist with catering, placing food orders and reconcile food receipts/invoices
- Assisting Hospitality and Food Services with setting up and breaking down breakfasts, luncheons, etc.
- Oversee conference room schedule and monitor various mailboxes
- Answer all incoming telephone calls made to the firm and ensure communication at a professional and friendly level
- Build professional relationships with clients as well as employees within the firm
- Maintain proper visitor and guest security procedures
- Maintain professional appearance and cleanliness of firm lobby and conference centers
Requirements:
- Computer savvy and ability to operate other office equipment, including multi-line phone system, copier and scanner
- Knowledge of Microsoft Outlook, Excel, Word
- Excellent interpersonal and customer service skills
- High School Diploma or equivalent; college degree a plus
- One year of experience in a similar position, preferable within a law firm environment
Qualifications:
- Proficiency in Microsoft Office and strong typing skills
- Excellent communication, written and verbal skills, positive attitude, dependability, flexibility, good judgment & initiative, professionalism
- Strong organizational skills, ability to manage multiple tasks
- The ability to meet deadlines, handle a high volume of work timely and accurately
- The ability to work independently and in a team environment
- Commitment to excellence
- Ability to stand and walk for extended periods and lift 5-10 pounds.
Please send your cover letter and resume to Admincareers@rlf.com. EOE.
User Support Analyst
Richards, Layton & Finger, Delaware’s largest law firm, is currently seeking a User Support Analyst to join our IT professional team in Wilmington, DE. The User Support Analyst will report directly to the User Support Manager and will be responsible for supporting end-users of the firm’s hardware and software systems, tracking and monitoring of Help Desk calls, problem troubleshooting, and development of new techniques and/or procedures where needed to improve efficiency and productivity levels throughout the firm. The hours are 9:00am – 5:30pm and this role is on a hybrid schedule after the analyst has been fully trained.
Essential Duties and Responsibilities:
- Provides end-user support. This includes problem troubleshooting, research, telephone support and personal follow-up with users.
- Works with the User Support Services Manager to develop user support service policies, guidelines, standards, and processes used to provide firm user support which helps improve Help Desk functionality.
- Works with the User Support Services Manager to establish and meet service level objectives.
- Tracks and monitors help desk calls and requests in the Help Desk ticketing system and produces reports to management as requested.
- Participates in on-call rotation with User & Hardware Support taking turns being available after hours, to assist staff/attorneys with requests and escalating to other IT depts if required.
- Works with the User Support Services Manager and training personnel to ensure that user support issues lead to proper training to improve user proficiencies.
- Assists with the evaluation and testing of new technology and the implementation of new systems.
- Works with the Firm’s technical staff to maintain current database records for hardware and software inventory, workstation configurations, users, etc.
Knowledge, Skills & Abilities:
- Technical knowledge of computer science, data processing, programming and electronics as normally acquired through an Associates or Bachelor‘s degree in a computer or technology related field or equivalent experience.
- Previous work experience as a help desk analyst in a position working with end users and troubleshooting on a regular basis.
- Thorough knowledge of current software applications, i.e., Windows, Microsoft Office as well as current iPhones interoperability. Previous knowledge of law firm applications preferred.
- Ability to rapidly analyze issues, establish priorities, anticipate consequences make decisions and initiate action.
- Interpersonal skills necessary in order to maintain effective relationships with directors, attorneys and staff in person, by e-mail and telephone.
- Ability to demonstrate extensive knowledge of information processing with diverse, changing applications.
- Work occasionally requires more than 37.5 hours per week to perform the essential duties of the position.
Please send your cover letter and resume to Admincareers@rlf.com. EOE.
